Our Terms of Business - Oracle Finance

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. The following information is to be given to consumers considering buying certain financial products. You need to read this important information. It explains the service you are being offered and how you will pay for it.

Whose products do we offer?

Oracle Asset Finance Limited act as an independent broker working with a wide range of lenders to provide you access to a range of competitive products. A list of all the lenders we deal with is available on request. There are other lenders in the market that we do not deal with and we recognise it is important for customers to be able to shop around for alternative sources of credit.

Which service will we provide you with?

We will ask questions to narrow down the selection of products that we will present to you. We will explain the key features of the products to enable you to make an informed choice as to how to proceed. We encourage you to ask us at any stage if anything is unclear, however you will not receive advice or a recommendation from us.

We advise that you read the terms and conditions of the product agreement before entering into it, and to obtain independent legal advice if any of the terms and conditions are unclear to you.

Please note that unless we are satisfied you fully understand the terms of and conditions of the finance you are applying for, we will be unable to make the introduction to the lender. This is for your protection and ours.

What will you have to pay us for our services?

No fee is payable to Oracle Asset Finance Limited for our services.

The interest rate is determined by the age of the car and the amount that you borrow. These factors will affect the commission we are paid from the lender for any deal that is written.

We work with a panel of lenders and the commission paid by each of our lenders may vary.

You are aware that we will receive commission from a lender for introducing them to you and you have no objection to us receiving this amount.

If you wish to receive further information concerning commission paid to us by a lender, please let us know in writing.

If your details were given to us by one of our panel of introducers they may also receive a portion of the commission received from the lender. We are not linked to any of our lending panel.

On request or before entering into a contract you will receive Pre-Contract Credit Information for products regulated by the FCA. This will tell you about any other fees relating to any particular product.

Good Consumer Outcomes:

We always aim to achieve good outcomes for consumers. To ensure we achieve this, we will always endeavour to:

Conduct our business with due skill, care and integrity
Never put ourselves in a position where our primary duty to you is compromised
Deal with any complaint sympathetically and independently of the colleague to whom the complaint is directed
Be transparent in the matter of our remuneration
Respect confidentiality

Your Responsibilities:

In order for us to fulfil our responsibilities, you must:

Read the documentation we give you and let us know if there is anything that is unclear or that does not represent your requirements
Comply with the terms and conditions of any agreement we arrange for you

Who regulates us?

Oracle Asset Finance Limited, Oracle House, Whitfield Business Park, Manse Lane, Knaresborough, HG5 8BS is authorised and regulated by the Financial Conduct Authority. Our FCA Authorisation Number is 662576.

Our Permitted business is:

Consumer credit business;
Credit broking;
Debt-Adjusting – Limited to adjusting-settlement vehicle finance; and
Debt-Counselling – Limited to counselling-settlement vehicle finance.

You can check this on the Financial Services Register by visiting the FCA’s website here: https://register.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (freephone) or 0300 500 8082 from the UK.

Privacy, Data Protection and Confidentiality

A Privacy Notice has been issued separately from the terms of business.

We pay a data protection fee to the ICO under the Data Protections Regulations and abide by the requirements of the Regulations. The information we receive from you is used to provide quotations and arrange finance with a funder. You have the right to cancel your authorisation to use such information. Before or after you enter into any agreement with a funder, to help make credit decisions, the funder will make a credit search with a credit reference agency. If you are a company or partnership they will also make enquiries about the principle director(s) or partner(s) with a credit reference agency. Full details of the use and disclosure of your information by the funder is contained within the terms and conditions of any agreement which you should read before signing.

All customers’ records are treated as private and confidential and Oracle Asset Finance Ltd therefore reserves the right to give you copies of your particular records rather than allow access to files containing records concerning other clients. If you want sight of your records please send a request to compliance@oraclefinance.co.uk

We are required to verify your identity in accordance with the Proceeds of Crime Act 2002 (POCA) and the Money Laundering Regulations 2017.

What to do if you have a complaint

We work hard to make sure the information we provide is clear and understandable and that you are not misled. We want you to be confident and comfortable in your dealings with us however, if we have made a mistake, we will aim to remedy the matter.

If you wish to register a complaint, please contact us:

In writing: Oracle Asset Finance Limited, Complaints Team, Oracle House, Whitfield Business Park, Manse Lane, Knaresborough, HG5 8BS

By phone: 0800 012 6666

A copy of our Complaints Procedure is available any time on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Please note that you need to do this within six months from the date of a final response letter.
You can find the Financial Ombudsman Service website here: www.financial-ombudsman.org.uk or by calling them directly on 08000 234 567 or 0300 123 9123.

The address of the Financial Ombudsman Service is:
Financial Ombudsman Service
Exchange Tower
London E14 9SR

Last updated: 24th April 2024